Partnering with patients, clinicians, and lab technicians, I led the redesign of how routine laboratory blood testing is communicated. Through co-design sessions and qualitative research, I uncovered gaps in patient understanding that often led to confusion and anxiety. The result was a clear, patient-centred infographic and companion website that reframed the bloodwork process, giving patients a stronger sense of agency in their own care.

I created the IPF Care Kit to support patients recently diagnosed with idiopathic pulmonary fibrosis. The kit was shaped by in-depth interviews with patients, uncovering personal stories, their tools, and day-to-day strategies for managing their condition. Collaborating closely with respirologists and physicians, I translated these insights into a practical, compassionate resource that bridges clinical care with real-life patient needs. This project exemplifies my commitment to designing for dignity, clarity, and empowerment in healthcare.